Booking terms and conditions

Prices are in euros and include VAT and buffet breakfast. The Florence city tax is not included: it is shown before payment and paid at the hotel (€6.00 per person per night, up to 7 consecutive nights; children under 12 are exempt).

• Flexible Rate: you pay the first night online when booking and the balance at the hotel. Cancellation is free until 11:59 pm (Italian time) three days before arrival. After that, or if you do not arrive, the first night is charged.
• Non-refundable Rate: you pay the whole stay when booking. It cannot be cancelled or changed, and the amount is not refunded in case of cancellation or no-show.
• Automatic discounts (early booking, long stays) are not cumulative with each other; a promo code can be added. The most favourable discount always applies.

Payments are made by card through Nexi XPay with 3D Secure authentication. The hotel never receives your full card details. Any balance is paid at the hotel.

The booking is confirmed when payment is completed: you receive a confirmation email with the booking reference and a personal link to view or cancel it (“My booking”). Refunds go back to the card used, within the usual banking times (generally 5–10 working days).

Check-in from 14:00 to 23:00; check-out by 11:00. If you arrive later, please let us know. Every guest must show a valid identity document at arrival, as required by law.

Cots and extra beds are available on request, subject to availability; any supplement is shown during booking.

Under Article 59(1)(n) of the Italian Consumer Code, the right of withdrawal does not apply to accommodation services for a specific date or period. The cancellation conditions of the chosen rate apply.

For any complaint write to info@hotelester.it: we will answer as quickly as possible. These terms are governed by Italian law; for consumers, the court of their place of residence has jurisdiction.